Microsoft Outlook and Email Protection Changes

06/06/24

Please see below for important changes impacting those with @pennmedicine.upenn.edu email addresses.

Microsoft Outlook and Email Protection Changes

Penn Medicine is transitioning to Microsoft’s latest email security system, Exchange Online Protection (EOP). EOP is a cloud-based filtering service that leverages machine learning and artificial intelligence to protect our organization against spam, malware, phishing, and other email threats. This will change how you report spam and phishing emails and access your quarantine. Your email account will be onboarded on 6/10/2024. You will continue to have access to email services during this change. Read below to learn how your email experience will change.

To report messages as Junk, Phishing, and Not Junk:

The email protection system leverages a New Report Button. Depending on how you access email, you will now see one of these buttons to report mail:

Webmail/New Outlook Button

Classic Outlook/Mobile App Button

	• Report a Junk Message: Click the Report button and select the Junk option for unwanted or spam messages.
	• Report a Phishing Message: Click the Report button and select the Phishing option for mail that you believe is Phishing (Malicious). Note that if you successfully identify a cybersecurity phishing simulation, you will receive an email notification advising that you have identified a phishing simulation.
	• Report an Incorrectly Classified Junk Message: Click the Report button and select the Not Junk option for a message sent to your Junk Folder that you believe is not spam.

To read more on reporting emails, click here: Email Reporting.

Where will Junk and Quarantined messages get delivered?

From Outlook, review your Junk Mail folder often, looking for spam messages you may consider legitimate that were incorrectly classified as junk.

Sign into https://security.microsoft.com/quarantine to access your email Quarantine.

To read more on quarantine messages, click here: Email Quarantine.

Are there other changes?

For a complete list of changes to your email experience, please review our documentation here: Exchange Online Protection.