FAQ

What is an EAP program? 

 EAPs serve organizations and their employees in multiple ways, ranging from consultation at the strategic level about issues with organization-wide implications to individual assistance to employees and family members experiencing personal difficulties. In general, an EAP is a set of professional services specifically designed to improve and/or maintain the productivity and healthy functioning of the workplace and to address a work organization’s particular business needs through the application of specialized knowledge and expertise about human behavior and mental health. Penn Medicine EAP is here to help you identify and resolve personal concerns, including health, marital, family, financial, alcohol, drug, legal, emotional, stress, or other personal issues that may affect job performance.

What is counseling?

Counseling is a collaborative effort between the counselor and client. Professional counselors help clients identify goals and potential solutions to problems which cause emotional turmoil; seek to improve communication and coping skills; strengthen self-esteem; and promote behavior change and optimal mental health.

How long does counseling take?

Your employer has offered a limited number of EAP Counseling Sessions at no cost to you.

What are the options to see a counselor?

We offer counseling in person and via TeleHealth.

What if I'm not looking for counseling right now?

Check out our other services available.