Professionalism Program at Penn Medicine

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Weekend Intervention


Fostering Professionalism: The Professionalism Program at Penn Medicine

April 9th-10th, 2016

The Professionalism Program at Penn Medicine offers intervention for physicians in need of improved coping skills and basic frustration management through an evidence-based small group course, Fostering Professionalism.  This course provides tools for modifying behavior and maintaining improved future performance.

Purpose of this Continuing Education Activity

The purpose of this educational activity is to present strategies and coping skills that physicians whose behavior is counter-productive to a culture of safety can utilize to modify their behavior and achieve and maintain improved future performance.

Target Audience

This activity has been designed for physicians whose behavior erodes a culture of safety in the healthcare workplace.

Program Objectives:
Upon completion of this activity, participants should be able to:

1. Employ new skills in the recognition and expression of emotions that lead to behavior that undermines a culture of safety

2. Identify, target, and eliminate unacceptable behavior from health care professionals to improve patient care

3. Identify the risk factors and development of the distressed physician

4. Define the issues around behavior that undermine a culture of safety and promote prevention treatment of physicians

5. Identify family of origin issues that may contribute to behavior problems

6. Discuss healthy boundaries and appropriate expression of emotions among staff, colleagues, and patients

7. Provide strategies for the prevention of inappropriate behavior

8. Set appropriate boundaries in communications and behavior with colleagues, staff, and patients to increase patient safety and treatment outcomes

9. Identify personal risk factors by completing assessment instruments

10. Identify appropriate relapse prevention strategies to lessen the likelihood of poor inappropriate, unprofessional behavior and communication


Rita Ryan, PhD
Assistant Professor of Clinical Psychology in Psychiatry       
Perelman School of Medicine, University of Pennsylvania

Reed D. Goldstein, PhD
Clinical Assistant Professor of Psychiatry
Perelman School of Medicine, University of Pennsylvania School of Medicine
Adjunct, Pennsylvania Hospital Professional Staff, Department of Psychiatry


Click here for printable PDF of the agenda

Day One

8:00am            Registration, Pre-test, Continental Breakfast Available

8:30am            Introduction / Welcome, Planning and Organization, Questionnaires

9:15am            Group Exercise, Complexities in the ever changing world of the Physician.  Group discussion about                         confidentiality, and group process. Participants will discuss why they were referred and establish                         goals for the course.

9:45am            Break

10:00am          Purpose and Benefit of Workshop

10:30am          Definition and Characteristics of a Disruptive Physician? Lecture and Group Discussion

11:30am          What Constitutes Disruptive Behavior? Common Disruptive Behaviors

          Group Discussion: The Seven Deadly Sins of Unprofessional Behavior

12:00pm          Lunch on site

1:00pm           Neurophysiology of Behavior - Lecture 

Underlying neurophysiology of brain-behavior relationship(s) regarding disruptive physician behavior

  • Models of anger
  • Brain mechanisms of anger/aggression
  • Brain mechanisms of positive emotions/rewards

1:45pm            Break

2:00pm            Anger Management: Prevention, Containment and Resolution 

3:00pm            Cognitive Interventions for Changing Behavior

4:00pm            Evaluation and Homework Assignment, Questionnaires

Day Two

8:00am            Continental Breakfast Available

8:30am            Group Exercise- Understanding Your Anger Choices - Substitution Principle:
                        Exchange Old Behaviors for New Behaviors         

9:15am            How I Anger Others – Lecture and Group Discussion

9:45am            Identifying Triggers & MaintainingBehavior Change - Lecture and Group Discussion

10:15am          Break

10:30am          Grounding Skills

11:15am          Role Play

12:00pm          Lunch on site

1:00pm            Communication Techniques

2:00pm            Interpersonal Group

3:00pm            Commitment to Change - Exercise in which the participants review three behaviors they wish to                         change as a result of the course. 

4:00pm           Course Evaluation, Questionnaires and Close

Accreditation Statement
The Perelman School of Medicine at the University of Pennsylvania is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

Designation of Credit
The Perelman School of Medicine at the University of Pennsylvania designates this live activity for a maximum of 12.75 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


Perelman School of Medicine at the University of Pennsylvania, Office of Continuing Medical Education, adheres to the ACCME Standards for Commercial Support. Faculty disclosure information will be made available in the conference materials and syllabi. Faculty members are also expected to disclose to participants any discussion of off-label and/or investigational use of pharmaceutical products or devices within their presentations.

To Register
The registration fee for Fostering Professionalism is $2500.  The registration fee includes attendance to the two-day course, all course materials, CME fees, and continental breakfasts and lunches both days of the workshop. Course enrollment is limited to 6 participants.

You may register by first completing and submitting this form. CLICK HERE to access form. 
You may also print the completed form and fax it to 215-662-6911 if you do not wish to submit online. Click here for printable PDF version.

Next, you will be contacted for a phone interview prior to confirming your registration in the course. 

After your phone interview, payment will be processed. Checks made payable to “Professionalism Program at Penn Medicine” will be accepted. Please mail check payments to:

Professionalism Program at Penn Medicine
Attn: Bridget Callaghan
3 Blockley Hall
423 Guardian Drive
Philadelphia, PA 19104

If you wish to process a credit card over the phone, please call 215-662-7677. 

Your registration confirmation will be sent by email (unless otherwise stated).

If you have any questions regarding registration, please do not hesitate to contact us at 215-662-7677.

Cancellation Policy

The Perelman School of Medicine at the University of Pennsylvania reserves the right to cancel or postpone any activity due to unforeseen circumstances. In the event of cancellation or postponement, the University will refund registration fees but will not be responsible for related costs or expenses to participants, including cancellation fees assessed by hotels, airlines, or travel agencies. In order to process refunds, cancellations must be received in writing by Bridget Callaghan, Project Manager, no later than Friday, September 27th, 2015. No refunds will be issued thereafter.

for the Disabled
If special arrangements are required for an individual with a disability to attend this meeting, please contact Bridget Callaghan by Friday, April 1st, 2016 at 215-662-7677.

Nondiscrimination Statement

The University of Pennsylvania values diversity and seeks talented students, faculty and staff from diverse backgrounds. The University of Pennsylvania does not discriminate on the basis of race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, or status as a Vietnam Era Veteran or disabled veteran in the administration of educational policies, programs or activities; admissions policies; scholarship and loan awards; athletic, or other University administered programs or employment. Questions or complaints regarding this policy should be directed to: Executive Director, Office of Affirmative Action and Equal Opportunity Programs, 3600 Chestnut Street, Sansom Place East, Suite 228, Philadelphia, PA 19104-6106 or (215) 898-6993 (Voice) or (215) 898-7803 (TDD).