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The Cohen Clinic is a part of the Cohen Veterans Network (CVN) and provides high quality mental health care for Veterans and military family members in Philadelphia and the tristate area, with a focus on the post-9/11 military community. Care is delivered in an evidenced-based, state-of-the-art program, offering a full range of behavioral health services.

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The Cohen Clinic at Penn is seeking a client services associate. This full-time position is responsible for all front desk activities related to the clinic, including receiving and scheduling clients, scanning, faxing, mail distribution, sending and entering symptom measures, and maintaining and distributing transportation reimbursements for clients.

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The Cohen Clinic Client Services Associate is responsible for providing exceptional customer service to clients in our fast-paced clinic. They will be responsible for all front desk activities related to the clinic, including receiving and scheduling clients, scanning, faxing, mail distribution, sending and entering symptom measures, and maintaining and distributing transportation reimbursements for clients.

Telephone support including triage of calls, reminder calls, call-backs and maintaining accurate documentation within the Medical Record System of all client contact and activities related to scheduling and client care.

The population treated at the Cohen Clinic is multicultural and diverse with respect to race, ethnicity, gender identity, sexual orientation, and socioeconomic status. Candidate would have the opportunity to serve underserved groups of veterans, including women veterans and LGBTQ+ veterans and family members. Accordingly, applicants with experience and/or interest in multicultural/diversity issues and working with diverse populations would be a good fit for the position. Interested staff also have the opportunity to engage in a Racial Equity Working Group that meets monthly to continue to advance racial equity within the clinic, as well as for those we serve.

The Cohen Clinic is operating in person, in accordance with Penn Medicine’s rigorous safety protocols.

Standard schedule is 8am-5pm M-F with one evening until 7pm. Staff schedules are subject to change, with notice, based on clinic and client needs.

Qualifications

  • H.S. Diploma or GED Required, with 1-2 years of related experience or equivalent combination of education and experience.
  • Excellent communication and customer service skills are a must.
  • Organized, detail-oriented, and analytically driven individual a plus.
  • Knowledge of military culture and behavioral health are preferred. 
  • Veterans, service members and military family members are strongly encouraged to apply and are invited to note their military connection in their cover letter, if desired.

The Cohen Clinic serves a diverse community. 

  • Individuals who identify as BIPOC or as a part of historically under-represented groups, are strongly encouraged to apply and are invited to identify their culture, identity, or background in their cover letter, if desired.
  • Spanish fluency is a plus.

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