Frequently Asked Questions

Click on a question below to expand and see the answer.

The Cohen Clinic provides services for veterans and/or their families, with a focus on post-9/11 veterans.

We define a veteran as any person who has served in the United States Armed Services (including the National Guard and Reserves), regardless of role while in uniform, discharge status, or combat experience.

We define family members as veterans' parents, siblings, spouses or partners, children, and caretakers/caregivers.

We can serve members of all active duty and reserve components (active-duty service members, current members of the National Guard and Reserves) and veterans of all active and reserve components.

No. Our Cohen Clinic provides no cost, high-quality, integrated behavioral health care for veterans and/or their family members in an independent, private setting — regardless of insurance coverage or ability to pay.

No. Insurance is not required at our Cohen Clinic. 

Some clinics in the Cohen Veterans Network may institute an insurance and waived co-payment structure based on location and patient preference in order to support the long-term sustainability and growth as the Cohen Veterans Network expands. Our Cohen Clinic at Penn does not currently do this. 

Yes! Our clinic has always served all of Pennsylvania, New Jersey, and Delaware via telehealth services. These services are just as effective as in-person therapy and allow the Cohen Clinic to deliver Penn Medicine's world-class treatment and exceptional patient care to anyone across the region.

Our cutting-edge telehealth services are provided via secure, online video conferencing and can be done in the comfort and privacy of your own home.

Learn more about telehealth services.

Yes. We offer transportation assistance to clients in need. Our intake coordinator can discuss options with you based on your specific needs and circumstances.

We make every effort to accommodate our clients' individual needs and assist them in getting the care they deserve.

Contact us for more information.

We assist clients with a variety of mental health issues including: post-traumatic stress / PTSD, depression, anxiety, adjustment issues, anger, grief and loss, family issues, transition challenges, relationship problems, children's behavioral problems, substance use, and other concerns.

We provide short- and medium-term outpatient behavioral health care, typically lasting three to four months.

While we do not provide long-term treatment, we assist clients in connecting with longer term care as needed through our case management services.

Treatment happens in three main phases:

  1. Getting connected and completing a short intake process. In this phase, our intake coordinator will identify the best clinician to work with you, based on your unique needs and preferences.
  2. Completing an initial assessment with a clinician. In this phase, you will discuss your problems and share a little background information (only what you're comfortable sharing). The assessment phase helps your clinician create the best possible personalized treatment plan.
  3. Completing a treatment plan. Each individual's treatment plan varies and can include various modalities of talk therapy, medication management (if you desire), and case management to get support with other stressors in your live.

Click here to learn more about what to expect during treatment. 

Our team will follow up with you every few months for the first year to make sure you are still doing well and to help you connect with any additional resources you may need.

You are always welcome to reach out to us at any time. We are dedicated to ensuring that our veterans and families stay well!

Yes. We have a psychiatrist on staff as an option for adult clients. However, clients do not need to see a psychiatrist as part of their care or treatment plan.

We are working to establish partnerships with child psychiatry. Child clients are currently referred to outside providers for medication management.

To request your medical records be released to yourself or a third party, you must complete and submit the "Authorization for Disclosure of Health Information" form.

Signed requests can be faxed (215-898-0509), mailed (3535 Market Street, Suite 670, Philadelphia, PA 19104), or completed in the clinic.

Third party requestors must submit a valid release inclusive of service dates. 

There is no charge for medical records at this time.

All client information is confidential and collected, protected, and stored according to standards set by federal law.

Our team will ensure that confidential information will not be shared with the U.S. Department of Veterans Affairs or other public, private, or government entities, unless required by law or requested by the client.

No, we are a completely private, independent, outpatient clinic.

As part of the Cohen Veterans Network, we do not receive funding from the VA or other federal entities and are a completely private, independent outpatient clinic.

Our team will not share confidential information with the VA or other public, private, or government entities, unless required by law.

The Cohen Veterans Network enjoys a complementary relationship with government agencies, although it receives no funding from the VA or the DoD.

The Cohen Veterans Network does not share any confidential patient information with the VA or DoD, unless required by law or requested by the client.

We are not accepting volunteers at this time.

We sincerely appreciate your interest in our mission and ask that you join us in raising awareness about the Cohen Clinic! Please help us to spread the word on FacebookInstagram, and Twitter, and let your loved ones know about the services that we provide for veterans and military families.

Yes. Private philanthropy and support from individual donors allows us to provide quality care to our veterans and military families.

Find out how you can support our work

Other questions? Contact us if you have a question about the Steven A. Cohen Military Family Clinic at the University of Pennsylvania, the Cohen Veterans Network, or behavioral health care for veterans and/or their families that we have not answered in our frequently asked questions.

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