PMACS offers a variety of help and reference guides to assist with common issues and to help you get started with IT at Penn Medicine. Below is a curated list of reference materials on tools and topics for your use.

PennKey Support

• PennKey Support
• Sponsor a Guest PennKey / Sponsor Affiliations for Application Access

Client Computing Services

• MacOS Updates
• Windows 10 to Windows 11 Self-Service Upgrade Guide
• LSP Tools
• VPN Instructions
• Templafy Plugin for PowerPoint
• PMACS Announcement Email Archive

Email & Collaboration Tools

• Penn & Penn Medicine Email Services
• PennBox
• PennFlex Phone
• Penn Medicine Zoom

Scientific Computing

• High Performance Computing Guide

Financial & Core Software Management

• Central Account Management System (CAMS)
• iLab

Isaac (Information Services Advisory Center)

• Isaac is designed to answer your IS-related "How do I ...?"; "Who do I speak to ...?"; Where do I find..." questions.  Click Isaac to be directed to more information.

Scientific Computing Brain Trust (SCBT)

The Scientific Computing Brain Trust is a collaborative effort across Penn Medicine to educate faculty, trainees, and staff about existing people, processes, and platforms available to support clinical and translational research activities through an online video series. The collaborative includes Penn Medicine Academic Computing Services (PMACS), Penn Data and Technology Solutions (DTS), Penn Data and Analytics Center of Excellence (PennDnA) with the Center for Clinical Epidemiology& Biostatistics (CCEB), Penn Medicine Biobank (PMBB), and the Institute for Biomedical Informatics (IBI).