PennKey Self-Service Password Reset (SSPR) Now Available

We are pleased to announce that the new PennKey Self-Service Password Reset (SSPR) application is now available. SSPR is a modern, secure, easy-to-use app for resetting your own PennKey password if forgotten – using only your pre-registered personal (non-Penn) email address and cell phone number.

Using SSPR for PennKey Password Resets

• Before using the app, you must have previously enrolled in SSPR and registered your preferred personal contact information.

To Enroll in SSPR: https://accounts.pennkey.upenn.edu/pwm/private/updateprofile

• Once enrolled, you can use SSPR to send a code to your registered personal email to quickly reset a forgotten password at any time. After completing the reset, a notification message will be sent to both your registered personal email and cell phone (both are required to use SSPR).

To Reset PennKey Password: https://accounts.pennkey.upenn.edu/pwm/public/forgottenpassword

Note: Those who choose not to enroll in SSPR will continue to contact their LSPs or Service Desks if they need to reset forgotten PennKey passwords.

Help and Resources

• Documentation:
  • SSPR Enrollment Instructions (users)
  • How to Reset Forgotten PennKey Password Using SSPR (users)
  • SSPR End-User Support (support providers)
  • Identity Proofing Guidance for PennKey Administrators (support providers)
  • SSPR Information Sessions PPT (support providers)

• Users should contact their local support provider or PennKey Support for assistance

• PennKey Self-Service Password Reset project details
• Penn’s Identity & Access Management (IAM) Program website