PennKey Self-Service Password Reset (SSPR) Reminder & Intercept Screen

We are writing to remind you that on November 15, 2022, the University’s current PennKey password reset process will be replaced with a new application called “PennKey Self-Service Password Reset” (SSPR). SSPR is a modern, secure, easy-to-use app for resetting your own PennKey password if forgotten – using only your pre-registered personal (non-Penn) email address and cell phone number. To take advantage of SSPR when it becomes available on November 15, PennKey users are encouraged to enroll now at:

https://accounts.pennkey.upenn.edu/pwm/private/updateprofile

Intercept Screen at PennKey Login Beginning on October 18

Beginning October 18, an intercept screen will appear at PennKey login asking users to enroll in SSPR with a link to enroll. This screen will only appear to unenrolled users and only once a day, the first time a user attempts PennKey authentication. PennKey login will proceed in 20 seconds or users can click a link to continue immediately. After users enroll in SSPR, they will no longer receive this prompt.

Help and Resources

• SSPR Enrollment Instructions
• Contact your IT Support Staff or PennKey Support
• PennKey Self-Service Password Reset project details
• Penn’s Identity & Access Management Program website