faculty photo

Carol Ming Chou, MD

Professor of Clinical Medicine (General Internal Medicine)
Department: Medicine

Contact information
Penn Internal Medicine University City
3701 Market Street
7th Floor, Suite 741
Philadelphia, PA 19104
Office: 215-349-5200
Fax: 215-614-0044
Education:
BA (Biochemical Sciences)
Magna Cum Laude Harvard/Radcliffe Colleges, Cambridge MA, 1988.
MD
Columbia University College of Physicians & Surgeons, New York, NY, 1992.
Post-Graduate Training
Intern in Internal Medicine, University of Chicago Hospitals , 1992-1993.
Resident in Internal Medicine, University of Chicago Hospitals , 1993-1995.
Faculty-in-Training Fellowship, Academy of Communication in Healthcare, 2008-2014.
Certifications
American Board of Internal Medicine, 1995.
American Board of Internal Medicine Recertification, 2005.
American Board of Internal Medicine Recertification, 2015.
Permanent link
 
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Description of Clinical Expertise

I received fellowship training in healthcare communication 2008-2014 from the American Academy on Communication in Healthcare (now Academy on Communication in Healthcare). I am currently serving a 3 year term as the Co-Director of the Academy's faculty-in-training program.
I am certified by the Academy on Communication in Healthcare to teach relationship-centered communication skills workshops nationally.
I am trained in delivering and teaching a variety of provider-patient communication skills such as behavior change counseling, breaking bad news, and managing high-stakes challenging encounters including end-of-life communication and pain and opioid management. I teach these skills to residents and faculty at Penn as well as across the country.
I serve as a coach to faculty and trainees at Penn and on nationally on communication skills and professionalism lapses.

Description of Other Expertise

Small-group facilitation

Selected Publications

Carol Chou: “Remediating Professionalism: Myth or Reality?” Remediation for the Struggling Medical Resident: A Toolkit. Warburton K, Parsons A (eds.). ACGME, August 2023.

Carol M Chou, James Bell, Anna Chang, Calvin L Chou: Remediation of Interpersonal and Communication Skills. Remediation in Medical Education: A Mid-Course Correction. Kalet A, Chou CL (eds.). Springer, 2nd edition, 2023.

Swendiman RA, Hoffman DI, Bruce AN, Blinman TA, Nance MA, Chou CM: Qualities and Methods of Highly Effective Surgical Educators: A Grounded Theory Model. Journal of Surgical Education 76(5): 1293-1302, September-October 2019.

Swendiman RA, Marcaccio CL, Han J, Hoffman DI, Weiner TM, Nance ML, Chou CM: Attitudes and Habits of Highly Humanistic Surgeons: A Single-Institution, Mixed-Methods Study. Academic Medicine 94(7): 1027-1032, July 2019.

Carol M Chou, MD: "Skill Set Three: Delivering Diagnoses and Treatment Plans." Chapter 5 in Communication Rx. Transforming Healthcare Through Relationship-Centered Communication. Communication Rx. Transforming Healthcare Through Relationship-Centered Communication. Chou C and Cooley L, eds. (eds.). McGraw Hill Education, 2018.

Carol Chou MD, Sally Fortner MD, Geoff Gordon MD: Welcome and Overview of doc.com A review of the evidence supporting excellence in communication skills and effect on patient and clinician outcomes. doc.com 2016.

Lanken PN et al: Efficacy of an internet-based learning module and small-group debriefing on trainees' attitudes and communication skills toward patients with substance use disorders: results of a cluster randomized controlled trial. Academic Medicine 90(3): 345-54, March 2015.

Chou CM, Kellom K, Shea JA. : Attitudes and Habits of Highly Humanistic Physicians. Acad Med 89(9): 1252-8, Sep 2014.

Calvin L. Chou MD PhD, James Bell PA, Carol M Chou MD, Anna Chang MD: "Remediation of Interpersonal and Communication Skills." Remediation in Medical Education: A Mid-Course Correction. Adina Kalet MD and Calvin Chou MD PhD (eds.). Springer International Publishing, December 2013.

Jeffrey Jaeger MD, Carol M Chou MD, David Aizenberg MD, Serena Cardillo MD: "Standardized patients and communication coaching in the evaluation and remediation of interns’ interpersonal communication skills." Department of Medicine Research Day, Perelman School of Medicine at the University of Pennsylvania, June 7, 2013 June 2013.

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Last updated: 10/07/2023
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