Report a Problem
Expand sections below to see examples of issues that fall into each category to help you determine the best point of contact.
For lab owned equipment please contact the PI of the lab.
Emergency Contacts
Call 215-573-3333 (511 from campus phone)
Where to Seek Treatment: Emergencies Involving Injuries
Employees |
Go to Occupational Medicine: Hours: M-F 8:00am - 3:30 pm An appointment is not required for a new injury or exposure. |
Go to Emergency Service at HUP or Penn Presbyterian after hours: HUP: Ground floor Silverstein Pavilion Penn Presbyterian: Myrin Building 51 N 39th St. |
Students | Go to Student Health during hours: 3535 Market Street, Suite 100 215-746-3535 |
Go to Emergency Service at HUP or Penn Presbyterian after hours: HUP: Ground floor Silverstein Pavilion Penn Presbyterian: Myrin Building 51 N 39th St. |
Visitors / University Non-Affiliates | Go to Emergency Service at HUP: Ground floor Silverstein Pavilion/HUP 34th and Spruce Streets 215-662-3920 |
Safety Concerns, Chemical/Biohazard Spills, Hazardous Waste
Call 215-898-4453 (Available 24/7)
Additional Information: https://ehrs.upenn.edu/emergency-info
Leaks, Cold Room Failures, Fume Hood Failures, Extreme Building Temperatures
Emergencies: CALL 215-898-7208 (available 24/7)
Request Ticket # and send follow up email with details and the ticket # to Susan Dinella
Stemmler Building Administrator:
Jennifer Pereira, Sr. Building Administrator, 215-573-6784
Stemmler/PSOM Facilities (Non-emergent issues)
Stemmler Building Administrator:
Jennifer Pereira, Sr. Building Administrator, 215-573-6784
Work & Repair Requests, Door/Lock Issues, etc.: Contact: Susan Dinella
IT Issues: Submit a ticket to DART (Formerly PMACS)
Control-Room Support
Media Technology & Production provides dedicated help desk operators weekdays from 8 AM – 5 PM. Remote support is available for meetings and events in PSOM and for some Penn Medicine spaces.
Simply press the help desk button in the room, and you will be connected automatically to the nearest control room.
You may also call the numbers below to speak with one of our operators.
Help Desk
|
Main Office/Anat Chem | 215-898-0514 |
Additional Information for AV Support
Additional Information for Audio/Video Conferencing & Streaming
McKay Lab / PCMD Core Contacts
Copiers, Mail, Packages, Shipments, etc.
Administrative Directory & Who To Ask...
Contact the Biomechanics Core with all questions related to the Core equipment or facilities.
Workstations, Instrons, Gizmo, 3D Printers, Polarizing Microscope, Stereomicroscopes, Freezing Stage Microtome, Machine Shop, etc.
Contact: Mike Hast PhD
Contact the Biomechanics Core with all questions related to the Core equipment or facilities.
Director: X. Sherry Liu, PhD
Technical Director: Yilu Zhou, PhD
Contact the Biomechanics Core with all questions related to the Core equipment or facilities.
Cryostat, Paraffin & Plastics Microtomes, Embedding Station, Eclipse Microscope, etc.
Co-Directors: Lachlan J. Smith PhD and Ling Qin PhD
Technical Director: Edgardo Arroyo
Directors: Eileen Shore PhD, Ling Qin PhD, Robert Mauck, PhD
Facility Supervisor: Liz Piasecki
Technician: DongHwa Kim PhD
Autoclaves, Glassware Washer, MilliQ Systems, Dry Ice, Liquid Nitrogen
Contact: Liz Piasecki
Do Not use the below form for Emergencies. Contact the appropriate entity above.
Do Not rely on email reporting of Emergencies that need immediate attention.
The Problem Notification Form below can be used AFTER reporting to the appropriate contact above, to log ongoing or reoccuring issues that you feel are not being appropriately addressed and you want Rob & Lou to be aware of. Your name can be kept confidential if requested.