Report a Problem

Expand sections below to see examples of issues that fall into each category to help you determine the best point of contact.
For lab owned equipment please contact the PI of the lab.

Emergency Contacts

Call 215-573-3333 (511 from campus phone)

Where to Seek Treatment: Emergencies Involving Injuries

Employees

Go to Occupational Medicine:
HUP RAVDIN 2nd floor, 34th & Spruce Streets

Hours:  M-F 8:00am - 3:30 pm
Phone:  215-662-2354

An appointment is not required for a new injury or exposure.

Go to Emergency Service at HUP or Penn Presbyterian after hours:

HUP:  Ground floor Silverstein Pavilion
34th and Spruce Streets

Penn Presbyterian: Myrin Building 51 N 39th St.

Students Go to Student Health during hours:
3535 Market Street, Suite 100
215-746-3535

Go to Emergency Service at HUP or Penn Presbyterian after hours: 

HUP:  Ground floor Silverstein Pavilion
   34th and Spruce Streets

Penn Presbyterian:  Myrin Building 51 N 39th St.

Visitors / University Non-Affiliates Go to Emergency Service at HUP:
Ground floor Silverstein Pavilion/HUP
34th and Spruce Streets
215-662-3920
 

Safety Concerns, Chemical/Biohazard Spills, Hazardous Waste

Call 215-898-4453 (Available 24/7)
Additional Information: https://ehrs.upenn.edu/emergency-info

Leaks, Cold Room Failures, Fume Hood Failures, Extreme Building Temperatures

Emergencies: CALL 215-898-7208 (available 24/7)
Request Ticket # and send follow up email with details and the ticket # to Susan Dinella

 

Stemmler Building Administrator: 
Jennifer Pereira, Sr. Building Administrator, 215-573-6784

Stemmler/PSOM Facilities (Non-emergent issues)

Work & Repair Requests, Door/Lock Issues, etc.

Contact: Susan Dinella

Stemmler Building Administrator: 
Jennifer Pereira, Sr. Building Administrator, 215-573-6784

IT Issues: Submit a ticket to DART (Formerly PMACS)

Control-Room Support

Media Technology & Production provides dedicated help desk operators weekdays from 8 AM – 5 PM. Remote support is available for meetings and events in PSOM and for some Penn Medicine spaces.
Simply press the help desk button in the room, and you will be connected automatically to the nearest control room.
You may also call the numbers below to speak with one of our operators.

Help Desk  
Monday – Friday, 8 AM – 5 PM

Main Office/Anat Chem | 215-898-0514

Additional Information for AV Support
Additional Information for Audio/Video Conferencing & Streaming

McKay Lab / PCMD Core Contacts

Contact the Biomechanics Core with all questions related to the Core equipment or facilities.
Workstations, Instrons, Gizmo, 3D Printers, Polarizing Microscope, Stereomicroscopes, Freezing Stage Microtome, Machine Shop, etc.

Contact: Rob Mauck PhD and Mike Hast PhD
 

Contact the Biomechanics Core with all questions related to the Core equipment or facilities.

Director: X. Sherry Liu, PhD
Technical Director: Yilu Zhou, PhD

Contact the Biomechanics Core with all questions related to the Core equipment or facilities.
Cryostat, Paraffin & Plastics Microtomes, Embedding Station, Eclipse Microscope, etc. 

Co-Directors: Lachlan J. Smith PhD and Ling Qin PhD
Technical Director: Waixing Tang PhD

 

Directors: Eileen Shore PhDLing Qin PhD, Robert Mauck, PhD
Facility Supervisor: Liz Henning
Technician: DongHwa Kim PhD

Autoclaves, Glassware Washer, MilliQ Systems, Dry Ice, Liquid Nitrogen

Contact: Liz Henning

Do Not use the below form for Emergencies. Contact the appropriate entity above.
Do Not rely on email reporting of Emergencies that need immediate attention.

The Problem Notification Form below can be used AFTER reporting to the appropriate contact above, to log ongoing or reoccuring issues that you feel are not being appropriately addressed and you want Rob & Lou to be aware of. The form can also be used to anonymously report non-Emergency concerns. Providing your name is helpful for follow-up discussion and will be kept confidential if requested.

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