Report a Problem
Expand sections below to see examples of issues that fall into each category to help you determine the best point of contact.
For lab owned equipment please contact the PI of the lab.
Emergency Contacts
Call 215-573-3333 (511 from campus phone)
Where to Seek Treatment: Emergencies Involving Injuries
| Employees |
Go to Occupational Medicine: Hours: M-F 8:00am - 3:30 pm An appointment is not required for a new injury or exposure. |
Go to Emergency Service at HUP or Penn Presbyterian after hours: HUP: Ground floor Silverstein Pavilion Penn Presbyterian: Myrin Building 51 N 39th St. |
| Students | Go to Student Health during hours: 3535 Market Street, Suite 100 215-746-3535 |
Go to Emergency Service at HUP or Penn Presbyterian after hours: HUP: Ground floor Silverstein Pavilion Penn Presbyterian: Myrin Building 51 N 39th St. |
| Visitors / University Non-Affiliates | Go to Emergency Service at HUP: Ground floor Silverstein Pavilion/HUP 34th and Spruce Streets 215-662-3920 |
Safety Concerns, Chemical/Biohazard Spills, Hazardous Waste
Call 215-898-4453 (Available 24/7)
Additional Information: https://ehrs.upenn.edu/emergency-info
Cold Room Failures, Fume Hood Failures, Water Issues, Eyewash/shower problems, Leaks, Airflow Concerns, Extreme Building Temperatures, Restroom Maintenance
Emergencies: CALL 215-898-7208 (available 24/7)
Request Ticket # and send follow up email with details and the ticket # to Susan Dinella
Stemmler Building Administrator: Jennifer Pereira, Sr. Building Administrator, 215-573-6784
PSOM Buildings & Administrators
Stemmler/PSOM Facilities (Non-emergent issues)
Work & Repair Requests
Door/Lock Issues, Elevators, Restroom Maintenance, Rodent & Insect Concerns, etc.
Contact: Susan Dinella
Issues can also be reported directly to Stemmler Building Administrator: Jennifer Pereira, Sr. Building Administrator, 215-573-6784
PSOM Buildings & Administrators
IT Issues: Submit a ticket to PMACS
Control-Room Support
Media Technology & Production provides dedicated help desk operators weekdays from 8 AM – 5 PM. Remote support is available for meetings and events in PSOM and for some Penn Medicine spaces.
Call the numbers below to speak with one of the operators.
Help Desk
|
Main Office/Anat Chem | 215-898-0514 |
Additional Information for AV Support
Additional Information for Audio/Video Conferencing & Streaming
McKay Lab / PCMD Core Contacts
Copiers, Mail, Packages, Shipments, etc.
Administrative Directory & Who To Ask...
Autoclaves, Glassware Washer, MilliQ Systems, Dry Ice, Curtis Bay Sharps Program
Contact Sherry Liu & Joel Boerckel or Utilize the Problem Notification Form belowContact the PCMD Biomechanics Core with all questions related to the Core equipment or facilities.
Workstations, Instrons, Gizmo, 3D Printers, Polarizing Microscope, Stereomicroscopes, Freezing Stage Microtome, Machine Shop, etc.
Contact:
Contact the MicroCT Core with all questions related to the Core equipment or facilities.
MicroCT Gmail address
Director: X. Sherry Liu, PhD
Technical Director: Wen Sang, PhD
Contact the Histology Core with all questions related to the Core equipment or facilities.
Cryostat, Paraffin & Plastics Microtomes, Embedding Station, Eclipse Microscope, etc.
Co-Directors: Lachlan J. Smith PhD and Ling Qin PhD
Technical Director: Edgardo Arroyo
Contact the Tissue Culture Facility with all questions and concerns related to the TC Facility equipment or facilities.
CO2 Incubators, Biosafety Cabinets, Liquid Nitrogen Storage Dewars & Source Tanks
Contact Sherry Liu & Joel Boerckel or Utilize the Problem Notification Form below
Do Not use the below form for Emergencies. Contact the appropriate entity above.
Do Not rely on email reporting of Emergencies that need immediate attention.
The Problem Notification Form below can be used to report new issues, and to log ongoing or reoccuring issues that you feel are not being appropriately addressed and you want Sherry & Joel to be aware of. Your name can be kept confidential if requested, but please provide it if further details are needed.