Our Standards for Professional Conduct: RISE to Penn's 10
Print-and-Go Penn Medicine Academy's Real Time Feedback Tip Sheet
Real Time Feedback
- Can occur between any two people, regardless of either's position in an organization, and is generally informal in nature: it is not the formal type of feedback a manager provides an employee or an attending provides a medical student.
- Takes place immediately or shortly after an observed behavior.
- May be positive: "What you just did was really impressive. May I take a moment to tell you why I think so?"
- May be constructive: "What you just did was really inappropriate. May I take a moment to tell you why I think so?"
A culture of respect needs individuals with the courage to give real time feedback, but real time feedback can be challenging to do effectively!
What to Do
|
Describe what you observed |
Describe the impact |
Communicate what to do in the future |
|---|---|---|
| "In our team meeting today, and your revised presentation was really engaging." | "The new visuals really helped me understand how the all the data is interrelated." | "I would the revised deck for your upcoming talk." |
| "I overheard you speaking with _____ this morning, and it is not appropriate for you to call her 'hon.'" |
"In a professional environment, "hon" come across as condescending." |
"Please don't use terms like 'hon' with members of the team." |
| "I thought you ran that family meeting quite impressively." | "I could tell they left feeling much better." | "They clearly appreciated your jargon-free explanations and caring demeanor." |